Troubleshooting

How to make sure 1Blocker is enabled
This article explains what settings to check if you want to make sure that 1Blocker is turned on and ready to protect you. On iOS: The first thing to c...
Tue, 1 Feb, 2022 at 6:27 PM
A website doesn't work correctly
1Blocker consists of more than 120K filter rules that affect different parts of websites. In most cases, blocking rules work as expected, removing disturbin...
Tue, 1 Feb, 2022 at 6:28 PM
A website asks to disable your content blocker
Such websites make use of different anti-adblock services or use their own tools to make you disable your content blocker. As soon as they detect a content ...
Tue, 1 Feb, 2022 at 6:29 PM
Error messages & crashes
In most cases, 1Blocker works seamlessly, exchanging data with Safari with no issues. However, our app and the browser can throw several types of errors if ...
Tue, 1 Feb, 2022 at 6:32 PM
Extensions are greyed out in settings
If 1Blocker extensions appear greyed out in Settings > Safari > Extensions, it seems that you have some restrictions enabled on your iPhone. No wo...
Tue, 1 Feb, 2022 at 6:32 PM
1Blocker Actions icon color
After upgrading to Safari 14, many of our customers noticed that 1Blocker's Safari extension icon turned accent tinted. It actually happened to all th...
Tue, 1 Feb, 2022 at 6:34 PM
Getting a refund
We cannot make refunds ourselves because the purchase information is not shared with developers.  All decisions about refunds are made solely by Apple. The...
Tue, 1 Feb, 2022 at 6:34 PM